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Updated: 1 July 2026

I8my Privacy Policy – Personal Data Protection for Malaysian Players

I8my takes our responsibility to protect the privacy and personal data security of every member seriously. This document clearly explains how we collect, use, store, and safeguard your information as a user of the i8my platform.

Compliant with Malaysia's PDPA 2010
256-bit SSL Encryption
Data Not Sold
Table of Contents
Important Note Regarding PDPA

This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. By using the i8my platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our platform.

1

Introduction & Scope of i8my's Privacy Policy

I8my ("we", "platform", or "i8my") is an online betting entertainment platform designed for adult players in Malaysia. This Privacy Policy outlines our commitment to protecting the personal data of every individual who interacts with our platform, whether as a registered member or a visitor.

This policy covers all services offered by i8my, including Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), Live Casino games, slots, jackpots, and roulette. Every interaction you have with the i8my platform — from account registration and deposits via Touch 'n Go eWallet or GrabPay, to your daily gameplay — is subject to this policy.

We understand that personal data is a sensitive asset. Accordingly, i8my has never and will never sell, rent, or transfer your personal data to any third party without your explicit consent, except as set out in this Privacy Policy.

2

Types of Information We Collect

I8my collects various categories of personal data depending on how you interact with our platform. The following are the types of information we may collect:

Identity Information
Full name, national identification number (MyKad), date of birth, gender, and nationality.
Contact Information
Email address, mobile number, and residential address.
Financial Data
eWallet account information (Touch 'n Go, GrabPay), FPX details, deposit & withdrawal transaction records.
Game Activity Data
Betting records, games played, account balance, and win/loss history.
Technical Data
IP address, device type, operating system, browser, and login session data.
Communication Data
Records of customer support conversations, feedback, and complaints you have submitted to us.
How We Collect Data

Data is collected directly (when you complete the registration form), automatically (via cookies and server logs), and from trusted third-party sources (payment providers such as DuitNow and FPX when you make a transaction).

3

How i8my Uses Your Data

The personal data we collect is used solely for legitimate purposes necessary to operate the i8my platform. We will not use your data beyond the purposes stated here:

  • Account management: Creating and maintaining your i8my account, including identity verification (KYC) and account security management.
  • Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and handling your winnings withdrawals.
  • Legal compliance: Fulfilling Anti-Money Laundering (AML), Know Your Customer (KYC), and other related regulatory obligations in Malaysia.
  • Customer support: Responding to enquiries, resolving complaints, and providing you with technical assistance.
  • Service improvement: Analysing usage patterns to improve the user experience, fix bugs, and develop new features.
  • Marketing communications: Sending you information about promotions, bonuses, and platform updates — only where you have given your consent to receive such communications.
  • Fraud prevention: Detecting and preventing fraudulent activity, multiple account usage, and any attempts to manipulate the system.
  • Responsible gaming: Monitoring betting patterns to identify players who may benefit from responsible gaming support.
What We Do NOT Do

I8my does not sell, rent, or trade your personal data to any third party for external marketing purposes. We also do not use your data for automated decision-making that could affect your legal rights without human review.

4

Sharing Information with Third Parties

I8my shares your personal data only in limited, necessary circumstances. We will never share your data for third-party marketing purposes without your consent. Data sharing that may occur includes the following:

A
Payment Providers
Required transaction data is shared with payment providers such as DuitNow, FPX, and Malaysian eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) solely for the purpose of processing your deposits and withdrawals.
B
Game Providers
Minimum technical data required is shared with licensed game providers (such as Evolution Gaming, Pragmatic Play) to enable you to access their games on the i8my platform.
C
Legal Authorities
i8my may be legally required to disclose certain data to Malaysian authorities upon receipt of a valid court order or official request.
D
Technical Service Providers
Companies that provide i8my with cloud infrastructure, cybersecurity, and platform analytics services may process your data under strict confidentiality agreements with us.
5

Data Security at i8my

Protecting your personal data is one of i8my's top priorities. We continuously invest in our security infrastructure to keep your information safe at all times:

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and i8my's servers is protected by industry-standard SSL encryption — the same technology used by Malaysia's leading banks.
  • Hashed password storage: Your account password is never stored in plain text. It is secured using a cryptographic hashing algorithm that cannot be decrypted.
  • Two-factor authentication (2FA): i8my supports and encourages the use of 2FA on all accounts to provide an additional layer of security.
  • 24/7 monitoring: Our security monitoring systems operate around the clock to promptly detect and respond to any threats or suspicious activity.
  • Internal access controls: Only i8my staff with a legitimate business need are permitted to access personal data, and all access is logged in detail.
  • Regular security testing: i8my conducts regular penetration testing and security audits carried out by independent third parties.
In the Event of a Data Breach

In the unlikely event of a data security breach that affects your rights and freedoms, i8my will notify you via email or in-platform notification within 72 hours of becoming aware of the incident, in accordance with Malaysia's PDPA requirements.

6

Cookies & Tracking Technologies

I8my uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

Cookie Types Purpose Duration Status
Session Cookies Maintaining your login status and gaming session Until logout Mandatory
Security Cookies Preventing cross-site request forgery (CSRF) and fraud 7 days Mandatory
Optional Cookies Remembering your language, layout, and display preferences 30 days Optional
Analytics Cookies Understanding how users interact with the platform for continuous improvement 90 days Optional
Marketing Cookies Displaying relevant promotions and offers to you 60 days Optional

You can manage your cookie preferences through your browser. Please note that disabling essential cookies may affect the functionality of the i8my platform. For optional cookies, you can update your preferences at any time through your account settings.

7

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold:

Right to Access
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
Right to Rectification
If any of your personal data is inaccurate or out of date, you have the right to request a correction through your profile settings or by contacting customer support.
Right to Withdraw Consent
You may withdraw your consent for the use of your data for specific purposes (such as marketing) at any time, without affecting the lawfulness of any prior processing.
Right to Object
You may object to the processing of your data for direct marketing purposes. We will honour such requests immediately.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records (e.g. financial records for AMLA purposes).
Data Portability Rights
You have the right to receive your personal data in a machine-readable format for transfer to another platform, should you choose to close your i8my account.
How to Submit a Rights Request

To submit any request relating to your data rights, email us at privacy@i8my.biz stating the type of request and your account details. We will respond within 14 business days.

8

Data Retention Period

I8my retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law:

  • Active account data: For as long as your account remains active on i8my, your data will be retained to ensure uninterrupted service.
  • Financial transaction records: Deposit and withdrawal records are retained for seven (7) years in accordance with Malaysian legal requirements on financial compliance and AMLA.
  • Login and security data: Access and security logs are retained for 12 months for investigation purposes in the event of any security incident.
  • Support communication data: Customer support conversation records are retained for two (2) years for quality control and historical reference purposes.
  • After account closure: When you close your i8my account, we will delete or anonymise data that is no longer needed within 90 days, unless legal obligations require us to retain it for longer.
9

Child Protection & Age Requirements

I8my is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.

If you believe that someone under the age of 18 has registered an account on i8my, please contact us immediately at support@i8my.biz. We will investigate and, if confirmed, promptly delete the account and all associated data.

Age Verification

I8my enforces strict age verification through a KYC process requiring a copy of your MyKad. Any attempt to register using a false identity to circumvent age restrictions is a serious violation of our Terms & Conditions and may be reported to the relevant authorities.

10

Amendments to This Privacy Policy

I8my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

  • Updating the "Updated" date shown at the top of this document.
  • Sending email notifications to all registered members to inform them of major changes.
  • Displaying a prominent notice on i8my's platform homepage for a minimum of 14 days.

We encourage you to review this Privacy Policy periodically. Continued use of the i8my platform after any amendments take effect will be considered acceptance of the revised terms.

11

Contact i8my's Privacy Officer

If you have any questions, concerns, or complaints regarding how i8my handles your personal data, or to submit any data rights request, please contact our Data Protection Officer (DPO):

i8my Data Protection Officer (DPO)

Email: privacy@i8my.biz
General Support Email: support@i8my.biz
Live Chat: Available 24/7 on the i8my platform
Response time: Within 14 business days for privacy-related enquiries

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner (PDPA Commissioner) under the Personal Data Protection Act 2010.

Our Commitment

How i8my Protects Your Privacy

Privacy is more than a policy on paper — it is a daily practice we uphold at every level of i8my's operations.

Malaysia PDPA Compliance

All of i8my's data processing practices are designed and audited to ensure full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010.

End-to-End Encryption

Every bit of data flowing between your device and i8my's servers is protected by 256-bit SSL encryption — no third party can intercept or read your data.

Data Not Sold

I8my has never and will never sell, rent, or trade your personal data to third parties for marketing purposes. This is a non-negotiable commitment.

Full Control in Your Hands

You may access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our DPO.

Regular Security Audits

I8my conducts penetration testing and security audits by independent third parties every six months to ensure our data protection infrastructure remains up to date.

Proactive Breach Notification

In the event of any security incident affecting your data, i8my is committed to notifying you within 72 hours, in line with PDPA requirements.

Your Data Is Safe with i8my — Join Now

Your data security and privacy are i8my's top priority. Join over 520,000 Malaysian members who trust i8my for a safe, responsible, and protected betting entertainment experience.

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